Miami Hotel using Seecure Workplace

Hotels in Miami are required to have digital safety systems to protect their employees. Additionally, the law requires them to equip the employees with alarm buttons.

Seecure Workplace is used by several hotels in Miami, and this is how one of them set up their system in order to meet the requirements of the law: 

The hotel:
The hotel has approximately 50 employees, working in three different areas: housekeeping and janitorial services, front desk and the restaurant and bar. The hotel consists of three buildings, a parking lot and a pool area. Seecure location beacons are installed, both indoor and outdoor, to increase the precision of the positioning. The indoor beacons have been installed and configures to present the location information according to this template: “Building A, Floor 3, rooms 301-305”. The outdoor beacons present the information as the following: “Pool, north side”. 

The following groups have been created and configured:
Front desk and restaurant
Housekeeping and janitorial services
The groups have been combined, as the employees work closely together during the days and are often communicating during work. 

Specific settings for the different groups:
All employees have been equipped with the Seecure Alarm Button to make it easier to activate alarms, without having to use their smartphones. 

Housekeeping and janitorial services have lesser access to their smartphone during work and are required to have an easy way to activate alarms during emergency situations. 

Front desk and restaurant employees are the first point of contact when intoxicated guests arrive at the hotel, which makes it desirable for them to have an easy way to request assistance. 

Users with access to the Seecure Web Console are the different managers. However, as the managers are not always in their offices, they decided that the front desk, which is manned 24/7, should be logged onto the Seecure Web Console as well. This ensures that alarms are received regardless of the time of day. 

A geofence has been created around the hotel as a way to ensure smart and efficient distribution of alarms when employees are at work, as well as activating certain features when an employee is at work. 

Alarm settings: 
When a member of the Housekeeping and janitorial services group activates an alarm, it is immediately distributed to the manager’s smartphones as well as the Seecure Web Console. This also sends the alarm to the Front desk computer, as a way to ensure that the alarm is received. 

When a member of the Front desk and restaurant group activates an alarm, it is distributed to the management team and the other members of the group. 

The managers also have permission to escalate alarms to professional monitoring services if additional assistance is needed. When an alarm is escalated it is immediately transmitted to professional security employees, who can dispatch guards or emergency personnel to the location.

Specific features

Alarm Buttons

The alarm button makes it easy to activate alarms, without having to unlock or use the smartphone, which could be difficult for certain employees at times.

Location Beacons

The location beacons makes it faster to locate the person requiring assistance as it shows their exact location, if they are moving or if they are stationary. 

Alarm Escalation

Certain employees have the permission to escalate other users alarms, if professional assistance is required. This immediately transmits the alarm to professional alarm monitoring services.

Housekeeping employee adjusting a pillow in a hotel room
SpainEnglish