Swedish Distribution company using Seecure Workplace
One of the companies using Seecure Workplace is responsible for distributing newspapers and letters in six large regions in Sweden.
Seecure Workplace has been configured according to their requirements and requests. Out of the 1200 employees, circa 800 have Seecure Workplace installed on their smartphones. Most are equipped with the Seecure Alarm Button.
Seecure Workplace has been configured with twelve groups, two groups for each region; a Distributor group (containing the distributors in the region) and one Office group (containing the HR employees, security staff, and administrative employees at each regional office).
Specific settings for the different groups:
The company decided to disable the communication feature in the distribution groups, as the distributors work individually, at different times, and oftentimes spread across the regions (which in some the cases are covering large areas, and multiple cities).
The Office groups have communication enabled, as the Office members work together and communicate with each other more regularly. The regional offices are included within separate geofences, which enables specific features within that area.
Certain members of the Office groups have access to Seecure Web Console, allowing them both to administer the system and receive alarms via the Seecure Alarm Center.
Alarms from distributors are always transmitted to the regional office, by sending application notifications, text messages, and phone calls to the security staff. Additionally, notifications are sent within the Seecure Web Console. The notifications present who activated the alarm and their location.
If a user from a regional center activates an alarm, it will be transmitted to the other co-workers who are within the same office building.
To ensure that the alarm is handled correctly, the company has configured specific alarm action plans for each regional office. Once an alarm is active, the security staff can follow the steps.
The action plan
Contact the user
As a way to receive more information regarding the emergency.
Locate the user
If external assistance is not required, a manager drives to the location to assist.
Escalate the alarm
If the user does not respond, or if the emergency requires additional assistance, the company can escalate the alarm to notify emergency services.